Returns Policy

NappyBags.com Returns Policy

Rest assure, all purchases from NappyBags.com are backed by our "HappyBag" guarantee (love your nappy bag or return it within 30 days for a full refund or exchange).

If on the rare occasion you are unhappy with your item, or would like to request a refund or exchange, please email within 30 days to: support@nappybags.com and send your item to: NappyBags.com, 4 Falmouth St, HAWTHORN, ACT, 3122, Australia. 

Please do not send your purchase back to the manufacturer.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please send through your receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Assuming you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
Please note that refunds may take a few days and up to one week to process.
If you still have not received your refund after this time, please contact us at support@nappybags.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nappybags.com and send your item to: 4 Falmouth St, HAWTHORN, ACT, 3122, Australia.

Shipping
To return your product, you should mail your product to:
NappyBags.com, 4 Falmouth St, HAWTHORN, ACT, 3122, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds